Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shipratiwari16@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shipratiwari16@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shipratiwari16@gmail.com.
At Rajvithi, we want you to love every product you purchase from us. However, if something isn’t quite right, we’re here to make it right. Our 7-day return and exchange policy ensures a smooth and worry-free shopping experience for you.
Eligibility for Return or Exchange
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You can request a return or exchange within 7 days of receiving your order.
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The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
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Items that show signs of wear, damage, or alteration will not be eligible for return or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for returns or exchanges (e.g., innerwear, accessories, or custom-made products). Please refer to the product page for specific details.
How to Initiate a Return or Exchange
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Contact our support team at info@rajvithi.com or via WhatsApp within 7 days of delivery.
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Provide your order number and the reason for return or exchange.
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Once approved, our team will guide you through the quick and easy return pickup process.
Refunds
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Once we receive and inspect your returned item, your refund will be processed within 3–7 business days.
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Refunds will be issued to your original mode of payment.
Exchanges
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If you wish to exchange your item for a different size, color, or style, we’ll be happy to arrange that at no additional cost.
No Convenience Fees
We believe in transparent service — that’s why Rajvithi never charges convenience fees for returns or exchanges.
💫 Our Promise
Your satisfaction is our priority. At Rajvithi, every return and exchange is handled with care, respect, and ease — because your shopping experience should always be as beautiful as our products.